Buying a house during the 3rd wave of COVID is stressful and difficult, especially when you live out of town and can’t see them in person. Sarah was amazing to work with and made the whole process easier. She sat down with us at the beginning and made sure we understood the market right now and what we could expect from the home buying process. She video called us from every house and made sure she gave us a thorough viewing. She showed us everything we wanted to see and pointed out things that we might not see well on video. Her insights into the market were invaluable and ultimately led to us getting a house that we love. She was tenacious, responsive, and an absolute pleasure to work with. Thank you to Sarah and her whole team who I know supported her and us the entire time.

Susan and Patti have helped me navigate the real estate world for the last 9 years with the sale or purchase of 5 homes for various circumstances of this so called life. Their empathic approach of putting the customer first is always at the forefront of every dealing. Their heart is on their sleeves and they make you feel very comfortable no matter the circumstance of the sale or purchase. Another great attribute is their business acumen, an approach based on honesty and negotiating the very best deal for you. This was very evident with the COVID environment where Susan would highlight pros and cons of the homes we visited and the cost that can be associated to the purchase. When we found the right home, Susan and Patti worked together to negotiate the purchase within a six hour timeframe instead of waiting 24 hours for a reply. It was the least stressful purchase I ever done for I was confident in their approach. The same goes for selling a home during this COVID period. Susan, Patti and their team prepared a package of comparable listings and a selling strategy to sell the home and explaining the COVID process for visits to our home. This I believe is one of their greatest strength as they explain things thoroughly and every sale has hit the JACKPOT every time. I was raised in the Hintonburg area and all surrounding areas was my playground where most of my family lived. Susan’s contribution to our community always amazes me and you see that love when she speaks about the Civic and surrounding areas. She is a true professional who pays it forward. Lastly, I will always feel that the Susan Chell Team is part of my family. Throughout the last nine years, we have stayed in touch with calls, coffee breaks or lunches just to talked about family. Thank you Susan and Patti for being there with me in navigating the complexities of selling and buying homes and making it FUN and EASY.

Patti Brown was referred to me by a friend of a friend who had a great experience buying and selling her homes with Patti. Entering Ottawa’s flaming hot real estate market was daunting and I knew I would need some professional guidance if I was going to survive with my sanity and bank account intact. From my first interaction with Patti, I knew I’d be in good hands. I was so impressed by her professionalism, warmth, diligence, consideration and responsiveness. She emphasized multiple times that there are no stupid questions and it was clear that she was always looking out for my best interests. I never felt any pressure to move faster than what I felt comfortable with.

Within the span of 5 weeks from first meeting Patti, I bought a house and sold my condo. It was a whirlwind to say the least, but the whole process went as smoothly as could be expected, and that’s all thanks to Patti and the entire Chell Team. They work together as a seamless unit to make sure someone is always available to answer questions and provide support. They know Ottawa’s neighbourhoods inside out and are skilled negotiators who will ensure that you get a fair price, whether buying or selling. They also truly care about their clients. I wholeheartedly recommend Patti and the Susan Chell Team if you are planning to buy or sell in the Ottawa area.

Sarah was a fantastic support to our family through our hurried and intensive house hunt and purchase. She was fully available and worked far harder than anyone should have to – responding to emails and texts and sending us extra information at all hours of the night and day. She was very respectful and patient with us (and our two young children who were almost always in tow!). We are very excited to soon be moving into our new home and feel very grateful for Sarah’s support in making it all happen. Should we ever need to do this again, she will be our first call, and we would highly recommend her services to others who are about to start a search.

We highly recommend Susan, Sarah and team. They worked with us in both selling and buying, during the pandemic and the crazy hot housing market, that we were dealing with.

We had reached out to Susan several times, to discuss the possibility of selling our home, more than a year before we actually did. Selling our home, after 25 years, was a huge decision. She did video conferences, came to our house and was more than patient with us, while we took our time deciding how and when we wanted to sell. She did not push us at all and gave us all the information, encouragement, support and time we needed to make our decision. When we were finally ready to sell, Susan was right on it with making sure everything was in order and used strategy to get us ready for the market. She was hands on with the staging and gave us sound advice and direction. Our house sold over asking, with multiple offers, in only a few days.

Once our house sold, we were anxious to find a new home. It was stressful because we knew people who had made offers on several homes, with no success. Sarah was there to help us navigate the new way of buying a home. She explained the market and expectations. She was very patient in fielding our questions and gave us sound guidance and helped remind us of what our vision was. Sarah and Susan were both there to show us homes, no matter when we asked. We found the perfect home for our family situation and with Sarah’s negotiation skills we were able to place a successful offer.

We are very grateful for the help, and happy that this challenging part of our lives is behind us. We are enjoying our new home.

We would recommend Susan, Sarah and the team, to anyone looking to buy or sell.

Patti Brown was referred to me by a friend of a friend who had a great experience buying and selling her homes with Patti. Entering Ottawa’s flaming hot real estate market was daunting and I knew I would need some professional guidance if I was going to survive with my sanity and bank account intact. From my first interaction with Patti, I knew I’d be in good hands. I was so impressed by her professionalism, warmth, diligence, consideration and responsiveness. She emphasized multiple times that there are no stupid questions and it was clear that she was always looking out for my best interests. I never felt any pressure to move faster than what I felt comfortable with.

Within the span of 5 weeks from first meeting Patti, I bought a house and sold my condo. It was a whirlwind to say the least, but the whole process went as smoothly as could be expected, and that’s all thanks to Patti and the entire Chell Team. They work together as a seamless unit to make sure someone is always available to answer questions and provide support. They know Ottawa’s neighbourhoods inside out and are skilled negotiators who will ensure that you get a fair price, whether buying or selling. They also truly care about their clients. I wholeheartedly recommend Patti and the Susan Chell Team if you are planning to buy or sell in the Ottawa area.