We had a very positive experience selling our house with Susan Chell and her team. From beginning to end we worked together through the process to get our house ready to go on the market. The team’s experience, professionalism and expertise shone through!

We have worked with Patti on three real estate transactions now. She helped us purchase our very first home, immediately taking us under her wing, making sure all of our needs were met along the way. Patti then helped us with the sale and purchase of our next family home, and has now assisted us with a long distance move to Southern Ontario.

We cannot say enough about Patti! She will go above and beyond for you and will take care of your real estate needs in a professional, efficient and caring manner. She is incredibly patient, and will be there to offer her support, knowledge and expertise anytime you need it. While we’ll be leaving Ottawa, we will continue to recommend Patti and the Susan Chell team to anyone we know looking to buy or sell. Thank you Patti for all your help over the years, we cannot thank you enough!

I had a great experience buying a house with Susan. She was attentive to detail, professional and quickly got a sense of what I needed in a home and what was realistic without encouraging me to compromise on important things. She managed to help me buy a lovely house in the middle of the pandemic and in a crazy seller’ s market, which was definitely no easy feat! I am glad that I found someone with her experience and knowledge. Sarah was also very helpful and stepped in when Susan couldn’t be there. Highly recommend them!

Susan, Patti and Sarah were an excellent team to work with for the purchase of our new home. They were incredibly professional, responsive and thoughtful as they guided me through the whole process from start to finish. Thank you again for assisting me with the inspections and offer process and, most of all, for helping us find a house that felt like home.

It has taken me almost a week to write this and I still am at a loss for words. I think WOW (the good kind) is the best way to describe our whole experience. WOW to the customer service! There was not one time I emailed Patti that I did not get a VERY quick response and trust me there were tons of emails. I was very nervous and stressed out trying to prep to sell with two toddlers but Patti talked me down multiple times. WOW to the set up and video. Patti came and transformed my bedroom in 10 mins or less along with adding little accents around the home and I barely recognized it. The video was awesome. I think I watched it on repeat 100 times. We were very impressed! Finally WOW to how quick our house sold and the price. Ours jaws are still dropped. Our coming soon ad came out on Wednesday and by Monday BEFORE even listed it sold for 100,000 over asking with NO conditions. Did I mention our jaws are dropped? I think it not only blew us away but my whole neighbourhood.We HIGHLY recommend! Thanks Patti

Susan Chell and Sarah Toll deserve 5 stars. They met with us immediately and accommodated our schedule easily. While working with them, we learned of a “secret listing” that was not yet on MLS and was undoubtedly going to be very popular. They both kept this information to themselves despite others coming to them for information. When we learned that the inspector who evaluated the home we were going to offer on also evaluated the same home for another couple, Sarah and Susan called him immediately to ensure that none of our information was shared and to tell him they do not approve of the practice. In general, I would say that these are the first ethical real estate agents we have worked with. Strongly recommend.