We highly recommend Susan, Sarah and team. They worked with us in both selling and buying, during the pandemic and the crazy hot housing market, that we were dealing with.

We had reached out to Susan several times, to discuss the possibility of selling our home, more than a year before we actually did. Selling our home, after 25 years, was a huge decision. She did video conferences, came to our house and was more than patient with us, while we took our time deciding how and when we wanted to sell. She did not push us at all and gave us all the information, encouragement, support and time we needed to make our decision. When we were finally ready to sell, Susan was right on it with making sure everything was in order and used strategy to get us ready for the market. She was hands on with the staging and gave us sound advice and direction. Our house sold over asking, with multiple offers, in only a few days.

Once our house sold, we were anxious to find a new home. It was stressful because we knew people who had made offers on several homes, with no success. Sarah was there to help us navigate the new way of buying a home. She explained the market and expectations. She was very patient in fielding our questions and gave us sound guidance and helped remind us of what our vision was. Sarah and Susan were both there to show us homes, no matter when we asked. We found the perfect home for our family situation and with Sarah’s negotiation skills we were able to place a successful offer.

We are very grateful for the help, and happy that this challenging part of our lives is behind us. We are enjoying our new home.

We would recommend Susan, Sarah and the team, to anyone looking to buy or sell.

Patti Brown was referred to me by a friend of a friend who had a great experience buying and selling her homes with Patti. Entering Ottawa’s flaming hot real estate market was daunting and I knew I would need some professional guidance if I was going to survive with my sanity and bank account intact. From my first interaction with Patti, I knew I’d be in good hands. I was so impressed by her professionalism, warmth, diligence, consideration and responsiveness. She emphasized multiple times that there are no stupid questions and it was clear that she was always looking out for my best interests. I never felt any pressure to move faster than what I felt comfortable with.

Within the span of 5 weeks from first meeting Patti, I bought a house and sold my condo. It was a whirlwind to say the least, but the whole process went as smoothly as could be expected, and that’s all thanks to Patti and the entire Chell Team. They work together as a seamless unit to make sure someone is always available to answer questions and provide support. They know Ottawa’s neighbourhoods inside out and are skilled negotiators who will ensure that you get a fair price, whether buying or selling. They also truly care about their clients. I wholeheartedly recommend Patti and the Susan Chell Team if you are planning to buy or sell in the Ottawa area.

Susan and Sarah were so helpful in guiding us through getting our property into shape to get the best price. We did some renovations and got 80K over asking price. The response time to our queries was fast and professional. Both Susan and Sarah were great to work with and I would recommend them to anyone who is selling a property.

We had a very positive experience selling our house with Susan Chell and her team. From beginning to end we worked together through the process to get our house ready to go on the market. The team’s experience, professionalism and expertise shone through!

We have worked with Patti on three real estate transactions now. She helped us purchase our very first home, immediately taking us under her wing, making sure all of our needs were met along the way. Patti then helped us with the sale and purchase of our next family home, and has now assisted us with a long distance move to Southern Ontario.

We cannot say enough about Patti! She will go above and beyond for you and will take care of your real estate needs in a professional, efficient and caring manner. She is incredibly patient, and will be there to offer her support, knowledge and expertise anytime you need it. While we’ll be leaving Ottawa, we will continue to recommend Patti and the Susan Chell team to anyone we know looking to buy or sell. Thank you Patti for all your help over the years, we cannot thank you enough!

I had a great experience buying a house with Susan. She was attentive to detail, professional and quickly got a sense of what I needed in a home and what was realistic without encouraging me to compromise on important things. She managed to help me buy a lovely house in the middle of the pandemic and in a crazy seller’ s market, which was definitely no easy feat! I am glad that I found someone with her experience and knowledge. Sarah was also very helpful and stepped in when Susan couldn’t be there. Highly recommend them!