Hear From Our Clients

We have only phenomenal positives to say about the Chell team. We knew about their immense experience in the Ottawa community and sought them out to help us find a home after the birth of our 3rd child. Not only were we provided exceptional counselling regarding the purchase process for our new home but we were also able to find the perfect buyer for our old home. To our relief they loved everything we had made of that house and our community of neighbours. It was altogether a seamless process of buying our new home, expert direction in preparing our well loved house, and selling to a truly appreciative couple who will lovingly care for the house in the years to come… and Susan and her team did it all in just two weeks!

Working with Patti Brown was an exceptional experience from start to finish. She brought professionalism, deep market knowledge, and genuine care to every step of the process. Patti took the time to understand our needs and priorities to help us navigate important decisions with confidence and clarity. What stood out most was Patti’s commitment to making the experience as smooth and stress-free as possible. She was consistently proactive and detail-oriented. She was available to answer questions and offer advice. Beyond her expertise, Patti is genuinely invested in her clients’ success. Working with Patti felt like having a seasoned advocate and best friend at your side. I would highly recommend Patti Brown to anyone looking for a knowledgeable and dedicated realtor who goes above and beyond for her clients.

My husband and I recently had the privilege of working with the Chell Team to purchase a home. Our real estate broker, Patti, was extremely knowledgeable, responsive and organized. She was also very patient as we adjusted to a challenging local market. No detail was overlooked and we are very happy with our purchase. Highly recommend.

My house sale closed yesterdsay: Yeah! I give full credit to Susan Chell and her team for their diligent efforts from start to finish.
I chose Susan because of her experience in the industry and her personal familiarity with the real estate market in my neighbourhood. But over the course of the sale process I became aware of her many other valuable qualities. 1) She was always available. My phone calls and emails were always responded to promptly, whether to answer my questions or just assuage my anxieties. 2) Susan’s network includes many community resources which helped me prepare the house for sale. It seemed like a monumental task, but she helped me at each stage. 3) Susan’s communication skills are masterful. Her regular updates were candid and transparent, and she brought a calm and respectful demeanour to every encounter, despite some very challenging situations.
Susan provides exceptional professionalism with a compassionate touch. I honestly don’t know how I would have made it the the finish line without Susan and the Chell team, but we made it. Thank you, Susan!

We had the pleasure of having Patti working for us with the sale of our home.
Patti was always there for us for everything….quick with getting back to us when we had any questions
Patti is hard working, professional and compassionate…..made everything go very smoothly
Thank you for everything Patti and the Chell team

It was a busy 2 weeks buying one house and selling another, but Patti said it could be done and we could not have hoped for a better outcome. There was a seamless integration between the members of the Chell team and with the hard work of Patti and Susan we were able to find a beautiful new house for our family while also rapidly getting our house ready to sell to someone we know would love it as much as we had. We are so appreciative for the work of Susan and Patti and the team of people they recommended to us who let us bring out the inner beauty of our beloved home.