Susan is knowledgeable about marketing, is incredibly hard working and keeps up to date on the changing market. She also has a keen understanding of buyers. Susan and her team — Patti, Sarah and Kelly — rolled up their sleeves to help with all aspects of staging, photographing, marketing, and negotiation. Susan gave excellent guidance from start to finish and sold our home for over asking.

We couldn’t have asked for a better realtor than Patti. She made us feel comfortable and supported, answered all our questions, and helped us navigate the housing market as first time home buyers. We can’t recommend her enough.

Buying a house for the first time was rather intimidating, and at times overwhelming, but Sarah did a great job at explaining how the process worked, and keeping me on top of everything, letting me enjoy the buying experience.

Selling is never easy – even in a hot market. Susan and her team have always been there for me with informed advice, rational opinions, patience and a true caring spirit. That’s a pretty awesome combination. When it came time to hit the button on “sell” I did not feel alone. Again, Susan, Patti, and the client team had my back. They know the market. They know how to sell. They know who the expert tradespeople are. And they came through with an incredible offer day that made all my efforts to prepare my home absolutely worthwhile. These are not normal times, but after several years (and homes) working with Susan and team I can say they remain a truly stellar team. I’m more than happy to recommend the Susan Chell team to anyone who cares strongly about choosing well and maximizing returns on your home purchase or sale. An amazing team!

Patti and Susan were very proactive in helping me to find a home, and in staging and marketing the home I listed. I would definitely use them again and recommend them to others.

I couldn’t think of a better team to work with during my first-time home buying process. Sarah and the rest of the team were there with me every step of the way. They were supportive, explained things extremely well, and we’re always available. As a young individual doing this on my own, I was of course quite apprehensive but Sarah was with me the entire process and was always looking out for me and making sure I was realistic in my search but also not settling. I am not from Ottawa so I needed someone who knew the area well and and Sarah did. They also have great connections to brokers, lawyers and inspectors which I found extremely valuable. I can’t speak highly enough of this team and have recommended them to multiple people. Thank you!!